— On Comms Design. From London

Uber, airbnb, OF COURSE you’re responsible

I am definitely not the first one to say this but of course the reason the likes of Uber and Airbnb make shitloads of money is because they simply do not abide by regular taxation, safety and employment policies like all the other companies do. Even that is a mis-statement because, while other companies try creative accounting  (remember this? which is an interesting take on the original story, tax avoidance), the likes of Uber and Airbnb simply pronounce themselves a completely new and original way of doing business which is outside normal taxation and employment rules.

You know I LOVE Uber. I seriously do. I am less in love with Airbnb, mostly because I am a more fussy sleeper than car rider, so I like to only sleep in certain hotels with specific types of beds and sound proofing levels. But the way Uber and Airbnb have empowered millions of people to become small scale business owners tugs at my heart strings. So this will not be about how Uber should pay health benefits to its drivers. Because I don’t think it needs to. Most of the Uber drivers I speak to (and I speak to all the ones that drive me which still makes my 4.7 rating confusing to me :((( really Uber, really!) seem to have a very down to earth, common sensical way of looking at their relationship with the app. They know how much they need to drive to make a profit. They think about it like a business partnership. They should be informed about the need to pay tax and health, true, but Uber is free to decide whether they want to contribute to that.

The security of passengers and travellers, however, now that’s a different story. That Uber and Airbnb do not want to take responsibility for the drivers and landlords raping, locking in house and allegedly abusing clients is another matter. This is not about the relationship between you and a business partner and the contracts you BOTH sign when you enter into that partnership. This is about a third party which buys into your promise and you should, both company and driver/landlord business partner, be held responsible. The easiest thing to do is put in a place a simple procedure to make sure help is made available asap. Of course this might cut into your profits but, on the up side, regulators might look more kindly on you when they come a-knocking.

Share this article Share on Facebook0Share on Google+0Tweet about this on TwitterShare on LinkedIn0Digg thisShare on Reddit0
0 comments
Submit comment